Warranty & Return Policy - Tula Carriers
New unused items: You can return all products (except for the Tula Wrap Conversions) within 30 days of purchase for a full refund (minus original shipping fee of $12).
New unused items after 30 days: A 15% restocking fee will be applied to all products returned between 30 and 90 days from the date of purchase (less original shipping fee).
Exchanges of new unused items: You can exchange all products within 30 days of purchase. Shipping fees both ways are covered by a customer.
Warranty & Return Policy - Tula Wrap Conversions
Returns of new unused items: You can exchange or return unused products within 10 days of purchase with a 15% restocking fee. Shipping fees both ways are covered by customer.
If you purchase a carrier during a listing and change your mind about having it shipped to you, we will charge a 10% restocking fee.
Carriers will be shipped to the original address on the order. No changes can be made to the order once it is processed.
If a carrier is purchased on your behalf by someone else, you are responsible for reimbursing the purchaser. There will be no refunds or order cancellations issued by Tula.
Gently used Wrap Conversions may be returned only due to technical sewing/manufacturing issues. Please keep in mind that we are buying brand new woven wraps directly from manufacturers or retailers. We do not assume responsibility for the quality of the wrap.